Eufy Eufycam 3 3-pack with 3 wireless 4K cameras and Homebase 3

Misleading customers, unreliable features, security concerns, and unacceptable support

I purchased two complete eufy camera systems for two different locations, trusting the brand and the advertised features. Unfortunately, after using them for a long time, my experience has been extremely disappointing.

The biggest issue is the gap between what is advertised and what actually works. The geofencing feature is promoted as part of the eufy ecosystem, but in my experience it has never worked correctly. This is not an isolated issue or a phone compatibility problem.

The support team repeatedly blamed my smartphones, but I tested the system with multiple devices from different manufacturers, including Samsung, Apple, Motorola, Google, and Xiaomi. The result was always the same: geofencing did not work reliably.

After many complaints from users, eufy added a “Beta” label to this feature, but this happened only after customers had already purchased products based on the advertised capabilities. Customers should not have to discover after buying a product that an advertised feature is actually experimental or not working as expected.

This creates a serious sense of being misled as a customer. A company should be transparent from the start and clearly communicate any limitations before customers spend money on a product.

Another unacceptable issue is a shared account that cannot be removed from my device list. Despite numerous contacts with customer support, troubleshooting attempts, and weeks of waiting, no real solution has been provided. For a security product, this lack of control over accounts and access is extremely concerning.

I also experienced repeated video frame drops during recordings and live viewing, which affected the system’s reliability. A security camera that loses important video frames cannot provide the level of confidence expected from such a product.

Furthermore, I have serious concerns about the system’s overall security approach, as unresolved account management issues and weaknesses in user control could potentially put customer data and privacy at risk.

The most frustrating part is not only the technical problems, but the lack of respect shown toward customers. I invested in two systems, spent a significant amount of time testing, reporting issues, and communicating with support, but after about 18 months, there are still unresolved problems and no effective solutions.

The hardware has potential, but a security system is not just about hardware. Reliability, software quality, data protection, transparency, and customer support are essential.

My experience has been a waste of time and money. I expected a professional company that listens to its customers and solves problems. Instead, I was left with unresolved issues, unclear communication, and features that do not perform as advertised.

Rating: 1 star out of 5 — due to misleading features, unresolved problems, reliability issues, security concerns, and unacceptable customer support.